Returns & Exchanges

At ECOSUSI, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unused condition. Our goal is to ensure your vintage-inspired accessories fit your lifestyle perfectly through a seamless return and exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship the Package

  Drop off your package at the nearest authorized carrier location and ensure you keep the tracking receipt for your records.

• 4.
  Receive Refund or Exchange

  After our warehouse team inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5-7 business days.